Customer Support

Questions?

If you have any questions or comments, feel free to drop us a line at CustomerService@centrotherm.us.com

Centrotherm Quote Request Form

In order to provide our customers with the accurate quotations, please download the Centrotherm Quote Request Form by clicking the link below. Fill out the form, and along with a detailed drawing, send to Info@centrotherm.us.com.

Centrotherm Quote Request Form

 

InnoFlue Submittal Sheet

Please utilize this form: InnoFlue® Submittal Sheet

System Design Tools Available Through VentBOM

Centrotherm Eco Systems has added VentBOM to the list of tools that we offer to create safe, accurate vent systems. We also offer free use of this software to our engineering and wholesale/distribution partners.

To sign up for a VentBOM account with Centrotherm, please click on the link below and follow the sign-up directions. VentBOM

Return Policy

If you need to return products, contact our customer support team for a Return Material Authorization (RMA). No returns will be accepted and no credit will be issued without an RMA number. The RMA number must be clearly noted on the bill of materials or affixed to the packaging. RMA numbers may only be issued to invoices that are 12 months old or less. All returns must be in their original carton and in resalable, like new condition. Returns are subject to a 30% restocking fee. Custom orders or product made to specification may not be returned.