Covid 19 Response

Mon | Mar 23 - 2020
Centrotherm has taken measures to help reduce the spread of the coronavirus.


With the health of both our employees and our partners in the industry in mind, Centrotherm remains fully operations, but has made the following policy updates. 

Customers

  • Our facility is a joint manufacturing and distribution facility for plumbing equipment and our sister company Moeller Medical Devices USA. As both Medical Device and Plumbing Products are considered essential by New York State, our facility remains operational.
  • We currently have full domestic production capabilities
  • We currently have full customer support capabilities via remote workers including new product design, system layout, and sizing assistance.
  • We increased our inventory and can fulfill new and existing OEM, commercial, and residential wholesale orders
  • While our outside sales team and reps are not allowed to travel, they are available for phone or video conferences as well as video training opportunities.
  • We are in full coordination with our wholesale manufacturer's reps and value added partners to assist in all local customer needs.
   

Vendors

  • While vendors are not allowed in our facility, we appreciate continued dialogue and support.
  • We will be reaching out to you for weekly updates on your operational status so that we can monitor our supply chain.
  • Logistics providers must wash hands, are not allowed past the loading area in the warehouse, and must maintain a 6’ radius from any Centrotherm Team Member.